Skilled Operations Manager within the finance industry to Dublin

Posted 15 August 2022
LocationDublin
Job type Permanent
DisciplineCustomer Service
Reference35673
Henriette Husevåg

Job description

We are looking for a skilled Operations Manager for our client in Dublin. Are you looking to manage a team of 20+ people and be a part of the further growth of the team? Apply below!

Our client

Our client provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, the company enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 35 delivery centres in 14 countries spread across 6 continents, with 42,000+ employees from over 80+ nationalities.

Your responsibilities as an Operations Manager

  • Manage service delivery and daily operations of allocated Team(s)
  • Provide direction and drive high client satisfaction though robust planning & execution; managing timely and quality deliverable
  • Collaborate with operations and enabling functions across geographies and ensure all customer requirements & organisation mandates are met in timely, compliant manner

Requirements

  • Basic Understanding of Financial Markets and Instruments
  • Develop and maintain win-win conversation and partner with the client by being reliable and dependable
  • Effective communication is a key essential
  • Lead/ participate in client and internal stakeholder meetings with operational updates and directions
  • Understand bottlenecks in plan execution and propose solutions to client or internal teams proactively
  • Manage weekly/monthly governance review meetings with client and manage all key stake holders
  • Foster a great relationship with management, teams and client partners
  • Exhibit understanding of quality principles including Lean/ six sigma concepts and leverage techniques to drive continuous improvement initiatives
  • Manage conflicts within teams or any stakeholders and keep the project goals on track by creating positive win-win outcomes
  • Demonstrate proficiency to define the scope, estimate, plan, monitor and review projects to closure as per expctations
  • Carry out performance dicussions and set aspirational goals for self and teams aligned to engagement objectives
  • Work on active succession plan inorder to set sustainable operating model

Client offers you

  • Relocation package if needed to Dublin
  • Training in the products and implementing you well into the team structure
  • Career path progression
  • Be a part of a growing team where you can affect your career

About Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.  Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.