Swedish-Speaking Travel Agent in Tallinn, Estonia
- Posted 04 April 2025
- LocationTallinn
- Discipline Customer Service
- Reference37806
Job description
Are you interested in working in the travel industry for a Norwegian company? Hurtigruten in Tallinn, Estonia, is looking for an enthusiastic and customer-oriented travel consultant to join their team for the Swedish market!
As a travel consultant, you will be responsible for providing customers with professional guidance and service, as well as identifying and maximizing sales opportunities. You will be a key part of the team working to create a positive customer experience for Hurtigruten’s existing and potential customers.
Responsibilities:
- Provide consultative sales and service to customers through all communication channels
- Identify customer needs and respond professionally and promptly
- Take advantage of all opportunities to convert customers through incoming or outgoing contact
- Enter, update, and document all customer information in the system according to standard procedures
- Follow up on customer contacts when necessary
- Identify and escalate issues to ensure resolution
- Handle and resolve customer complaints to ensure customer satisfaction
- Be available for crisis training and support during on-call duties as needed
- Perform tasks assigned by direct supervisors
- Work in shifts, Monday-Friday 09:00-19:00, some Saturdays 09:00-15:00
Qualifications:
- Secondary education
- Previous experience in customer service or the travel industry
- Experience in telephone sales – both incoming and outgoing
- Knowledge of Microsoft Office
- Native-level proficiency in a Nordic language / good English skills – both written and spoken
Personal qualities:
- Be a role model for Hurtigruten’s core values
- Promote a proactive sales culture
- Strong communication and objection-handling skills
- Proven ability to handle multiple tasks simultaneously
- Ability to manage stress and work in a fast-paced environment
- Results-oriented and detail-focused
- Self-motivated with strong planning skills
Hurtigruten offers:
An exciting and challenging position in a global company, the opportunity to work with an engaged and knowledgeable team, a positive work environment focused on well-being and development, as well as competitive salary and benefits.
About Hurtigruten:
Hurtigruten is a Norwegian travel company headquartered in Tromsø. The company operates coastal cruises along the Norwegian coastline and has operations in Antarctica and Svalbard. Hurtigruten is one of Norway’s most well-known companies and is a popular tourist attraction for both Norwegian and international visitors.
Hurtigruten offers an exciting and challenging position in a global company, the opportunity to work with an engaged and knowledgeable team, a positive work environment focused on well-being and development, as well as competitive salary and benefits.
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