Are you interested in working in the travel industry for a Norwegian company? Hurtigruten in Tallinn, Estonia, is looking for an enthusiastic and customer-oriented travel consultant to join their team for the Swedish market!
As a travel consultant, you will be responsible for providing customers with professional guidance and service, as well as identifying and maximizing sales opportunities. You will be a key part of the team working to create a positive customer experience for Hurtigruten’s existing and potential customers.
Responsibilities:
Provide consultative sales and service to customers through all communication channels
Identify customer needs and respond professionally and promptly
Take advantage of all opportunities to convert customers through incoming or outgoing contact
Enter, update, and document all customer information in the system according to standard procedures
Follow up on customer contacts when necessary
Identify and escalate issues to ensure resolution
Handle and resolve customer complaints to ensure customer satisfaction
Be available for crisis training and support during on-call duties as needed
Perform tasks assigned by direct supervisors
Work in shifts, Monday-Friday 09:00-19:00, some Saturdays 09:00-15:00
Qualifications:
Secondary education
Previous experience in customer service or the travel industry
Experience in telephone sales – both incoming and outgoing
Knowledge of Microsoft Office
Native-level proficiency in a Nordic language / good English skills – both written and spoken
Personal qualities:
Be a role model for Hurtigruten’s core values
Promote a proactive sales culture
Strong communication and objection-handling skills
Proven ability to handle multiple tasks simultaneously
Ability to manage stress and work in a fast-paced environment
Results-oriented and detail-focused
Self-motivated with strong planning skills
Hurtigruten offers:
An exciting and challenging position in a global company, the opportunity to work with an engaged and knowledgeable team, a positive work environment focused on well-being and development, as well as competitive salary and benefits.
About Hurtigruten:
Hurtigruten is a Norwegian travel company headquartered in Tromsø. The company operates coastal cruises along the Norwegian coastline and has operations in Antarctica and Svalbard. Hurtigruten is one of Norway’s most well-known companies and is a popular tourist attraction for both Norwegian and international visitors.
Hurtigruten offers an exciting and challenging position in a global company, the opportunity to work with an engaged and knowledgeable team, a positive work environment focused on well-being and development, as well as competitive salary and benefits.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic –speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
