Norwegian VIP Account Manager

Posted 17 August 2021
LocationTa’ Xbiex
Job type Permanent
Reference32336
Charlotte Kamlin

Job description

Position Purpose

The Norwegian VIP Account Manager will be responsible for key VIP players using a 360-degree approach to manage VIP to generate sustained revenue and also develop a referral channel for new VIP Players.

Responsibilities

  • Being the main point of contact for our VIP clients
  • Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements.
  • Coordinating retention calling campaigns including planning, execution and evaluation.
  • Handle customers’ day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and tailor-made service.
  • Following up on specific customer cases and maintaining and good relationship with customers.
  • Collecting and analysing information and data on customer segments and suggesting changes for optimization.
  • Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis.

Skills & Experience Required

  • At least 1 year in Account or relationship Management dealing with high value VIP clients ideally in Online Gaming sector
  •  An excellent understanding of VIP expectations and delivering a first-class service.
  • Self-confident with the ability to build a good relationship with clients and colleagues, has an open, honest, enthusiastic and resilient approach.
  • Sales experience will be considered an advantage. 
  • Fluent in English and native Norwegian
  • Possessing an Analytical mind-set
  • Excellent reporting skills using Word, Excel and PowerPoint.
  • Very well organized.
  • Able to work on own initiative

Further Information

Our client offers a friendly, dynamic work environment. In addition to a competitive salary, they also provide daily lunch, regular team events, comprehensive health insurance and other benefits. This position is based in Malta and they are looking to recruit as soon as possible.