Finnish Speaking VIP Account Manager for the online gaming business in Cyprus

Posted 13 October 2022
Discipline Customer Service
Johanna Kivimäki

Job description

Company Description

Their aim is to be the world leader in gaming entertainment by providing their customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. They are home to more than 30 well-known brands. They are committed to long-term development and sustainability, and are trying to revolutionise their industry for the benefit of their players, themselves, and the entertainment industry as a whole. Safeguarding the licensing objectives as described in the Gambling Act 2005 and specifically, is of paramount importance, ensuring that HVC/VIP schemes are managed in a responsible way prioritizing in all cases the wellbeing of our players against any commercial considerations. These values are followed by all their employees existing and new and this is what they will expect from you as well.


Benefits of living and working in Cyprus

• Fantastic Cypriot weather -350 days of sunshine a year

• Advantageous tax rates - 0% income tax up to € 19,000 / year

• EU member state - Direct flights from the majority of EU cities

• English is widely spoken • Plenty of fresh air with low pollution levels

• Peaceful society with low crime rates

• Stunning beaches and natural scenery and incredible history

• Large expat communit


Job Description

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behaviour, we’d like to meet you.


Your Responsibilities

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Generate sales leads • Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

• Promoting a “Safer Gaming” philosophy

• Staying UpToDate on rules, processes, and licencing needs.

• Go above and beyond when engaging customers


What we are looking for:

• English fluency and native level of Finnish

• Proven customer service experience handling VIP Clients

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Strong communication/public relations along with active listening skills required.

• Customer orientation and the ability to adapt and respond to diverse sorts of characters

• Proficiency working on computers and touch typing are required

• Ability to perform under pressure

• Accountability and conscientiousness


What's in it for YOU?

• Excellent work environment

• Attractive salary package

• Monthly incentive Bonus

• Monetary vouchers on Birthdays and other special occasions

• Fully equipped kitchen and in-house entertaining space

• Options to enrol in Company's medical insurance plan

• Possibilities to enrol in Company's pension plan

• Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities.

• A chance to advance professionally inside one of the world's largest iGaming organisations.


Relocation Perks:

• Flights, transportation, and free accommodation for 2 weeks

• Monthly rent allowance

• Medical insurance

• We will help you with all practical matters such as finding suitable housing to get you a great start in Cyprus!


What it's like to work at the company 

They believe that people come first, and their "family-oriented" global culture is what drives them. They care about their employees and make certain that they have access to the most relevant and helpful tools and benefits.


About Nordic Jobs Worldwide


Nordic Jobs Worldwide is a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.


Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. As a company we recruit to over 275 clients in 32 different locations.

We are currently successfully recruiting to over 60 of the largest clients in the iGaming industry - worldwide.

We offer positions from entry level all the way up to C - level roles, and have a strong team of iGaming specialists ready to assist on your recruitment needs.