Danish Speaking Customer Support Agent remote in Portugal

Posted 08 December 2022
LocationLissabon
DisciplineBPO
Reference35947
Contact NameHelene Steele

Job description

Are you a motivated and enthusiastic Danish speaker looking for an international challenge in Lisbon? Do you want to enjoy an exciting lifestyle in a country with a lovely and warm climate? Work as a Danish speaking customer service consultant in lovely Lisbon!

 

Tasks:

- Incoming customer enquiries, mainly via telephone and e-mail
- Each agent works in own language (Danish) + English
- Place orders
- Inquiries about products
- Find the product
- Collect and provide feedback
- Check order status
- Setting up returns, checking the status of returns and refunds, assisting with refunds
- Handling consumer complaints
- Provide technical support to users
- Schedule callbacks and make outgoing calls

 

Claim:

- Native language level in Danish and fluent in English, both written and spoken.
- Previous experience in customer service/technical support and/or similar experience
- Ability to take in detailed information
- Adapt by working with ambiguity
- Strong comprehension skills (adaptive writing, active reading)
- Ability to stay positive and project optimism - Adaptability to new and ever-changing needs
- Enjoys the gadget culture and stays up to date on the consumer electronics industry
- Strong organizational skills.
- Demonstrated sales and/or customer service success

 

Conditions:

- Good competitive local salary
- Performance bonus 150 euros
- Good training
- Meal allowance 6 euros per day
- Health insurance
- Gym membership
- Permanent full-time position (no part-time)

 

Does this sound interesting to you? Send us your CV! We are currently interviewing candidates on an ongoing basis.

Nordic Jobs Worldwide 

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.  

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.