Finnish-speaking Customer support agent to Cyprus!

Posted 11 January 2023
LocationLarnaca
DisciplineBPO
Reference36180
Peppiina Santala

Job description

Are you attracted to being able to work in one of Europe's sunniest countries and at the same time be able to develop both professionally and personally? Do you want to strengthen your CV and at the same time get memories for life? Welcome to us on the wonderful Mediterranean island of Cyprus!

As we understand that moving abroad is a big step, we want you to feel safe throughout the process and therefore help you become a resident of Cyprus. We offer relocation packages, which means we help with accommodation and flight compensation. We are with you all the way and also help with contact with local authorities and banks. The office you will be working in consists of committed and forward-thinking colleagues who are passionate about delivering customer service at the highest level. The group describes itself as each other's Cyprus family and has a free time that consists of activities and socializing regardless of the day of the week.

If there's one thing we can promise, it's that after your time with us, you'll not only have grown as a person, but also had the experience of a lifetime!


About the role

In your role with our customer, you will treat their client, which is a Swedish-founded leading e-commerce company that provides payment solutions. As a support agent, you will handle incoming calls from their customers to help them with cases surrounding their e-commerce account.

Your ability to put yourself in the customer's situation and then find a suitable solution according to the customer's needs is an important part of your daily work. The service you provide facilitates the customer's experience and contributes to the overall customer experience of your customer.

You will be an important part of the company's face when the customer approaches customer service with their questions. The work is mainly done via incoming phone calls and emails, but chat can also occur.

Daily tasks include:

• Answer customer calls

Provide customers with high-class service

Manage customer-related cases
• Strive to achieve your daily KPIs  related to customer satisfaction, efficiency and quality

 

Who are we looking for?

In this role, we are looking for people who are sociable, ambitious, and motivated by helping customers. Furthermore, you like to work in a workplace with fast pace, fast changes and good team spirit where the good community permeates the entire office

In this process, we place great emphasis on personal suitability. Our only requirement is that you have completed upper secondary school, have Finnish as your main language, know English and have a pure criminal record.

 

Advantages of working with us in Cyprus:

• Fixed monthly salary and advantageous bonus system.
 • Sun 330 days a year.
 • Favourable tax system with 0% income tax up to €19,500/year.
 • Medical and accident insurance both during work and leisure.
 • Favorable staff discounts at local cafes, restaurants and gyms.

 

Security Factors:

• Relocation package incl. accommodation and flight allowance.
 • 21 days vacation per year.
 • Help with all administration in Cyprus such as opening bank account and migration cases.

 

Information about the service:

• Location: Larnaca, Cyprus
 • Form of employment: Full-time with an initial trial period of 6 months.

 


Does this sound like something that interests you?

Take the opportunity and apply today, because there is a lot of interest and the positions are filled quickly. Recruitment is ongoing and we look forward to your application!

 

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company that focuses on connecting candidates from Sweden, Finland, Norway and Denmark with companies from all over the world.

Nordic Jobs Worldwide is the Nordic region's largest recruitment agency within language recruitment, with offices in Oslo, Tallinn, Malaga, Malta and Lisbon. We match the most exciting jobs with Nordic talents all over the world. We've helped over 3,000 people find their dream job with our 300+ partners in over 30 countries.