Danish-speaking Customer Service Specialist to Warsaw

Posted 13 September 2022
LocationWarsaw
Job type Permanent
DisciplineBPO
Reference35800
Amanda Pretzmann

Job description

Are you looking to develop your international career? We’re looking for a Danish-speaking Customer Service Specialist to Warsaw, Poland!

Our client is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. The company combines unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, our client brings continuous innovation to help companies improve their performance and create lasting value across their enterprises.

The company provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. Business activities include operating business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.


Job tasks

What will you do?

  • Customer Service and Disputes activities related to returns and queries requests from the customers over the phone or via e-mail
  • Validation of contractual agreements related to Disputes and Returns process
  • Order management and returns management activities in SAP
  • Coordination of returns and disputes process with internal teams and spare parts vendors
  • Ensures resolution of queries within the contractual metrics

Qualifications

What do we expect?

  • Very good English and Danish min. B2  
  • Microsoft Office package knowledge; Excel, Word, PowerPoint   
  • Preferably experience in customer service  
  • Well established analytical skills, time and priorities management 
  • Agility to learn fast and work in dynamic, ever changing environment 
  • Experience in working with SAP would be an asset

Our client offers: 

  • Using foreign language and new technology solutions daily, cooperating with various global Clients. 
  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace. 
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings. 
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.   
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.  
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across the company’s facilities and in the communities in which they work and live by joining different initiatives. 
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees. 

Does this sound like your new dream job? Do not hesitate to send us your application, and we will contact you with more information about the process. 

About Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. 

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.