Are you fluent in Danish and ready to elevate your career in financial services? Our client is looking for a Collection / Customer Service Officer to join their team and support customers with onboarding, service inquiries, and collections in a fast-paced, customer-centric environment.

This is a unique opportunity to gain experience in both sales and support while working cross-functionally with multiple departments.

About the company
Our client is a dynamic financial institution that provides a range of digital banking services. Their international team is committed to delivering transparent, responsive, and efficient customer experiences through cutting-edge technology and a customer-first approach.

What will you do?

• Deliver accurate information to customers regarding financial products, services, and payment options

• Handle customer onboarding and document verification processes

• Manage inquiries via phone, live chat, email, and SMS

• Promote sales by following strategic guidelines

• Collaborate closely with the collections and payments teams

• Ensure compliance with internal policies and external regulations

• Support in preparing sales reports and documenting procedures

• Mentor new team members and propose operational improvements

Candidate profile

• Fluent in Danish and English (spoken and written)

• Experience in customer service and financial product sales

• Skilled in client onboarding and document validation

• Excellent communication skills and detail-oriented mindset

• Results-driven and proactive with high work standards

• Able to work both independently and as part of a team

• Proficient in Microsoft Office, especially Excel

Employer offers

• A collaborative and international work environment

• Opportunities for professional development and mentoring

• Involvement in operations improvement and strategy execution

• A chance to grow in the digital banking and financial services industry

Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.