Position Description:

The Collection / Customer Service Officer will report directly to the Danish Team Leader and will be part of a team that is responsible for handling sales including customer on-boarding, customer service queries and liaising with the collections department.

Primary Responsibilities:

• Provide customers with accurate information about the bank's products, services and payments.
• Actively solicit new sales by following stated strategy and instructions.
• Comply with laws, regulations, policies and procedures as required.
• Fully understand the bank's products while being able to present the customer with accurate and precise information.
• Answer customer queries via telephone, live chat, email and SMS.
• Provide an excellent customer experience.
• Work closely with other departments, especially payments and collections to ensure transparent and efficient interactions.
• Assist with other customer enquiries.
• Promote a positive work environment.
• Clarify other assigned tasks.

Other responsibilities may include:

• Involvement in the creation of sales reports.
• Involvement in training and mentoring of new team members.
• Assisting in the documentation of our operational procedures.
• Putting forward ideas on how we can improve operational systems, processes and procedures.
• Undertake ad hoc tasks that may be assigned by the Head of New Markets.

Skills and Experience:

• Good at English and Danish (both written and oral).
• Experience in customer service and sales of financial products.
• Experience in on-boarding of clients and document verification.
• Excellent communication skills driven by results.
• Detail-oriented, takes initiative and has high work standards.
• Team player with an eye for customer service.
• Able to work independently.
• Good knowledge of Microsoft programs (especially Excel).

About Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. As a company we recruit to over 275 clients in 32 different locations.
We are currently successfully recruiting to over 60 of the largest clients in the iGaming industry - worldwide.
We offer positions from entry level all the way up to C - level roles, and have a strong team of iGaming specialists ready to assist on your recruitment needs.