Danish-speaking Collections/Customer Support Officer to Malta!
- Posted 8. syyskuuta 2021 22.01
- LocationMalta
- Reference34304
Job description
Are you fluent in Danish and ready to elevate your career in financial services? Our client is looking for a Collection / Customer Service Officer to join their team and support customers with onboarding, service inquiries, and collections in a fast-paced, customer-centric environment.
This is a unique opportunity to gain experience in both sales and support while working cross-functionally with multiple departments.
About the company
Our client is a dynamic financial institution that provides a range of digital banking services. Their international team is committed to delivering transparent, responsive, and efficient customer experiences through cutting-edge technology and a customer-first approach.
What will you do?
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Deliver accurate information to customers regarding financial products, services, and payment options
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Handle customer onboarding and document verification processes
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Manage inquiries via phone, live chat, email, and SMS
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Promote sales by following strategic guidelines
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Collaborate closely with the collections and payments teams
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Ensure compliance with internal policies and external regulations
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Support in preparing sales reports and documenting procedures
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Mentor new team members and propose operational improvements
Candidate profile
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Fluent in Danish and English (spoken and written)
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Experience in customer service and financial product sales
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Skilled in client onboarding and document validation
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Excellent communication skills and detail-oriented mindset
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Results-driven and proactive with high work standards
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Able to work both independently and as part of a team
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Proficient in Microsoft Office, especially Excel
Employer offers
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A collaborative and international work environment
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Opportunities for professional development and mentoring
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Involvement in operations improvement and strategy execution
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A chance to grow in the digital banking and financial services industry
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.