Danish-speaking Customer Support Agent to Dundalk, Ireland

Posted 09 December 2021
LocationDundalk
Job type Permanent
DisciplineBPO
Reference34698
Contact NameMona Eghdami

Job description

Our client is a Multinational Promotional Products Company providing expert knowledge and essential Promotional Products for Professionals and Businesses worldwide. Their workforce is from over 30 different countries with 19 working languages, we give on-going training to provide you with the tools to be successful. Our Training Department has won The Best Training Initiative for 2019!

 

They are looking for a Danish-speaking Customer Support agent to join their super team!

 

What Customer Service Agents do:

  • Inbound & Outbound Calls (General queries, finance queries, shipping issues)
  • Resolving customer issues, problem solving and negotiating
  • Processing orders via telephone and email, Translating and proof reading
  • Up-Selling orders
  • Any other duties/projects as directed by Management
  • Document customer comments re: payment date / disputes etc.
  • Ensure that the requested paperwork and documentation is issued to customers.
  • Assist cash application team and ensure that payments are processed into the correct customer accounts Customer Service/Accounts and Collection experience desired but not essential as we provide paid training.

 

Requirements:

  • Customer Service/Accounts and Collection experience desired but not essential as we provide paid training.
  • Ability to analyse a problem quickly and resolve it following procedures
  • Good telephone manner: courteous, clear speech, good call management
  • Customer service focused, able to deal with customers in a friendly and polite manner
  • Computer literate/ strong attention to detail
  • Be open, coachable and a team player, Be Fluent in Danish/ good English

 

Benefits:

  • Attractive relocation package (Ten nights B&B and a flight refund of up to €150.00)
  • First day induction
  • Orientation Assistance including Accommodation assistance, revenue, Irish bank account set up
  • Two weeks paid training
  • Continuous coaching and mentoring
  • Staff discount with over 60 local shops/ businesses
  • Multicultural environment
  • Social club with fun events for employees and friends
  • Weekly payroll & No shift work
  • Amazing employee referral program
  • Discounted gym membership
  • Paid holidays
  • Free parking and onsite Canteen
  • Team Incentive

 

Interested? We are looking forward to your application!

 

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. 

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.