Finnish Speaking Content Analyst in Dublin

Posted 24 October 2022
LocationDublin
DisciplineBPO
Reference35941
Jenny-Liisa Salila

Job description

Do you wish to get international work experience and work for an internationally well-known social media platform? Keep reading! 

 

Our client: 

Our client Designs Innovative Solutions and Ensures their Clients' Success. For almost 20 years, our client is a trusted outsourcing partner for leading, global organizations. They are a diverse team of innovators and achievers — proud of their ability to consistently exceed goals.

Our client provides an opportunity for organizations of various shapes and sizes to tap into the best available resources globally — across 55+ languages and supported by world-class employee training. Their teams work meticulously to design and craft custom solutions that preserve the authentic culture and vision of their clients’ business. They demonstrate bravery when faced with big challenges — always exploring new ways of thinking and doing. And notably, they  bring real-world agile mind sets to each client business to drive exceptional performance and accelerate speed to market and speed to value. Through their knowledge and wisdom, they deliver actionable insights to continually support business excellence across strategy, consulting, and outsourcing.

 

Duties and Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately, and on time
  • Become and remain knowledgeable about client’s products and community standards
  • Make well-balanced decisions and personally driven to be an effective advocate for our community
  • Strong interpersonal skills, verbal and written communication skills, and most importantly empathy
  • Investigate and resolve issues that are reported on the client’s platform such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high quality, speed, empathy, and accuracy
  • Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns and escalate issues outside the company policy to the global team.

Essential Competencies:

  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
  • High adaptability and positive approach to challenges.
  • Ability to solve problems.
  • Effective Time management & Prioritization skills.
  • Ability to work as part of a team.

Experience:

  • Fluent in Finnish and English.
  • Cultural understanding of the market.
  • Experience in working in an office environment is preferable. 
  • Passion for ensuring a positive, safe user experience
  • Flexible in working in a faced paced environment with different projects to work on.  
  • Ability to learn new information in a short period of time
  • Eligible to work in Ireland full time

Benefits

  • Free canteen during shift hours
  • Health Care
  • Extensive Training & Development
  • Free access to Group Scheme website
  • Free access to 24-hour Employee Assistance Program (EAP)
  • Free access to Wellness Program
  • Tax Saver Scheme
  • Bike to Work Scheme

 

Further Details

  • Working hours: Min of 37.5 hours per week Monday to Sunday (including Bank Holidays)
  • Shift: Flexible
  • Pay Schedule:  Monthly
  • Contract Type: Permanent Full-Time Contract

 

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. 

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.