Swedish speaking Remote Technical Support Specialist to Lisbon, Portugal

Posted 21 September 2021
LocationLisbon
Job type Permanent
DisciplineIT
Reference34362
Alva Ingelström

Job description

Do you have a passion for technology and a drive to learn new things? Do you wish to live in sunny Portugal and grow your career? We are recruiting for a Swedish Speaking Technical Support specialist to provide remote support to users. 

 

Our partner

Our partner is a next-generation global technology company that helps enterprises re-imagine their businesses for the digital age. Their technology products, services, and engineering are built on four decades of innovation with a fantastic management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. We seek out the best Tech talent in the industry for them and they offer our candidates phenomenal career opportunities within one of the largest IT companies around. Join them!

 

Responsibilities:

  • Provide remote technical support to Enterprise printer customers.
  • Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly, if possible, within SLAs
  • Redirect calls to field engineering support if a field support visit is required.
  • Escalate to Escalation Support team (Tier 3) as required.
  • Use knowledge base effectively to resolve tickets and also contribute with new articles for knowledge base.


Required Experience & Knowledge:

  • 1+ Years industry experience in product support (Field and / or remote support) for IT industry
  • Fluency in English (C1/C2 level) and Swedish (C1/C2 level)
  • Proven record of high achievement in customer service role
  • Clear written and oral skills
  • Ability to communicate with empathy.
  • Strong abilities towards SLA compliance.
  • Strong technical support capabilities on IT products / devices.
  • Experience on Multi-functional printers it is an advantage.
  • Strong troubleshooting and problem-solving capabilities.
  • Decent remote configuration and troubleshooting capabilities.
  • Good documentation skills.
  • Decent remote configuration and troubleshooting capabilities.
  • Good documentation skills
  • Industry stand certificate – Comp TIA A+  (Preferred but not required)

 

The Ideal Candidate

  • Strongly self-motivated to learn new skills to fulfill basic position requirements, to become an expert in the position over an extended period of time, and to progress within the organization
  • Able to be self-aware and conscientious of meeting all personal, team, & organization metric targets
  • Excellent team player with a committed approach to teamwork and customer responsibilities
  • Able to maintain and project a helpful and courteous attitude in any circumstances
  • Highly resilient under pressure and adaptable to unforeseen work demands

 

The Offer

  • A role in which your IT heart will sing
  • A highly competitive salary (23-25K Euros)
  • A fixed, long-term contract to protect you in these unprecedented times
  • Relocation support to Lisbon, Portugal
  • 25 days of paid annual leave
  • Career Progression Opportunities
  • Well-rounded Health and Life Insurance Packages

 

Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
 
Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past 2 years we have recruited and helped over 1000 Nordic speakers to their dream job with our partners in over 28 different countries.