Swedish speaking NIGHT SHIFT ONLY Customer Support Agent to Malta

Posted 18 June 2021
LocationTa’ Xbiex
Job type Permanent
DisciplineiGaming
Reference34003
Charlotte Kamlin

Job description

Swedish Customer Support Specialist (Night Shift) to casino client in Malta.

Position Purpose

A Customer Support Specialist in our organisation will be 1st line Support for players wishing to contact the company with regards to various matters. These matters include Account queries, Bonus enquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs.

We strive to be the best in Support and Customer care within the industry and we are looking for individuals who possess the same vision.

Key Responsibilities

Handle customer queries through Live Chat and email

Escalating to relevant departments and following up on the resolution

Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner

Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)

Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter

Working closely with the VIP, Marketing and Risk/Payments department

Crediting bonuses & Free spins

Upselling the Brands promotions

Actively engaging customers 

Requirements

Fluent in Swedish and English language skills (written and spoken)

Knowledge of other languages would be an advantage

Customer support experienced

Strong PC and internet skills

Very good problem-solving skills

Strong attention to detail

Strong team player

Good online attitude

Staff will be required to work Night shifts only.

Further Information

We offer a friendly, dynamic work environment. We believe that our employees are our main asset and we make sure that we walk the talk. In addition to a competitive salary, we also provide daily lunch, regular team events, comprehensive health insurance and other benefits. This position is based in Malta and we are looking to recruit as soon as possible. 

 

Are you a nigh owl and prefer to work during the nights? Then this is the job for you! Send your CV to charlotte@nordicjobsworldwide.com for further info and next step in the process