Fraud & Payment Analyst to fully managed online casino platform in central Malta.
One of our clients are looking for a Fraud & Payment Analyst to join their team to ensure that customers are offered a smooth customer journey when processing deposits and withdrawals.
Process withdrawals and monitor deposits across multiple payment service providers.
Dealing with customer related emails and KYC and EDD documents.
Review of customer documentation and KYC checks for various jurisdictions.
Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse
Handling suspicious accounts and events in accordance with company procedures.
Liaising with 3rd party payment providers in locating missing deposits and withdrawals and answering to customer support’s queries through live chat and tickets.
Initiate supporting improvements to the Payments and Risk functions in the department
Proactively monitor and review accounts and transactions data for suspicious activity and possible money laundering.
Performing risk assessments of existing and new customers, conducting ongoing monitoring of customers and transactions.
Investigate chargebacks on different payment service providers
Handle Fraud alerts in a timely manner
Actively contribute to improve current internal processes to enhance the customer experience as well as effectiveness of the team.
Skills & Experience
You have excellent verbal and written English
You are an ambitious, mature, and highly driven individual with a great sense of responsibility
You have strong numerical skills, analytical skills, and attention to detail.
You have an ability to learn new technologies and systems quickly.
You have a sound understanding of the gaming industry’s operational framework.
It is essential that you have previous experience within a Payments and Fraud team with sound knowledge of all payment processes (KYC, AML, etc)
Flexible working hours with core hours at the office
€500 Wellness allowance
Educational courses and conferences paid by the company
+ other team and company events that happen on a regular basis
If you are looking for something new and have experience in payments, fraud and KYC, then this job might be for you!
Send your CV to firstname.lastname@example.org for further info & next step in the process