Latvian-speaking Content Moderator to Lisbon | Company Housing

Posted 02 October 2023
18672
LocationLisbon
Discipline Customer Service
Reference36914
Jani Olav Yliaska

Job description

About our Client

Our client is a worldwide leader in Customer Experience Management and shared services for international markets. With their team of 9.000 employees, from 82 nationalities, they are providing services in 35 languages for 64 markets.
Our client is considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, they were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within their sector, with plenty of growth opportunities.

The position is Trust & Safety Investigator & Content Moderator for a well-known global technology company that provides mobility services, vehicle and scooter rentals as well as car sharing, and food delivery services.

Your Responsibilities:
 
As a T&S Content Moderator and investigator, you will be responsible for reviewing content of a graphic nature, and enforcing policy decisions related to content, handling sensitive and complex issues faced by users to protect the platform and keep them safe. You will also demonstrate ethics and genuine skills in restraint by applying policies correctly and ensuring quality, intellectual property, privacy, and online safety.
  • Review the content that has been received by internal systems or users to ensure that it complies with the community guidelines 
  • Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
  • o Perform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers
  • Make timely escalations that require special attention from your closest manager
  • Comply with corporate confidentiality policies and the proper handling of customer information
  • Participate in continuous training programs established by the company for optimal development in the role

 

Requirements:

  • Fluent level of written and verbal communication skills in Latvian and good command of English (B1 Level);
  • Willing to start an international experience – work abroad;
  • Excellent communication and interpersonal skills and team spirit;
  • Able to handle confidential and/or highly sensitive information;
  • Experience in customer service is beneficial but not mandatory

 

Offer:
  • Relocation package
    • Accommodation option in a shared apartment with your own room (all expenses covered including cleaning)
    • Initial flight expenses refund & pick-up at the airport 
    • Support with legal registration, tax number, residence papers
    • Free annual flight to your home country
  • Competitive salary + bonus if applicable
  • Private health insurance after 6 months of employment
  • Free Portuguese language courses, water sports, soft trekking, and much more
  • International career in a multicultural environment
  • Possibility of cooperation with leaders in various industries
  • Intensive training and familiarization phase
  • Ample opportunity to grow and evolve within our organization

 

About Lisbon

Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city and around 2.8 million in the entire metropolitan area. It is a city close to the sea, offering great shopping, nightlife, and an amazing cultural heritage, and many beautiful buildings. This is one of many reasons that Lisbon has become one of the most popular destinations for European travelers. The climate has what is called the subtropical - Mediterranean climate, meaning that it has mild winters and hot summers.  Lisbon has everything you wish for: sun, warmth, good nightlife, relaxed lifestyle, good food, shopping, culture, parks, and surfing!

You can have a look at the cost of living in the city here: https://www.numbeo.com/cost-of-living/in/Lisbon

 

Multilingual Jobs Worldwide

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Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.