Do you want to take your leadership career to the next level in an international environment? Our client is looking for a Finnish-speaking Team Leader to join their office in Warsaw, Poland!
Join our client’s dynamic team, guiding and developing a group of customer service associates to achieve top performance and deliver exceptional customer experiences. Benefit from relocation support, comprehensive training, and a multicultural work environment where growth and collaboration are valued.
About the company This global technology and services leader helps top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.
What will you do?
Supervise and manage a team of call center associates, ensuring adherence to policies and performance goals
Coach team members regularly to achieve performance metrics
Identify performance issues and implement action plans for improvement
Ensure service delivery meets contractual KPIs and financial targets
Handle escalated customer calls and provide subject matter expertise
Conduct team meetings and organize team activities to promote engagement
Stay updated on internal processes, policies, and procedures
Promote company values through positive leadership and motivation
Candidate profile
Proven experience as a Team Leader
Experience in a BPO environment is an advantage
Fluency in Finnish (C2) and English (B2 or higher)
Strong leadership, coaching, and communication skills
Ability to work effectively under pressure and meet deadlines
Excellent organizational and problem-solving skills
Willingness to work on a rotating schedule, Monday–Sunday, between 7:00 am and 8:30 pm, from the Warsaw office
Employer offers
Competitive salary and benefits
Relocation support for candidates moving to Poland
Comprehensive training programs
Health and wellness benefits, including medical insurance with Luxmed
Flexible work schedules
Career growth opportunities within a global organization
Inclusive and diverse work culture
About Warsaw Poland’s vibrant capital combines modern city life with rich history and culture. With affordable living costs, a welcoming international community, and plenty of entertainment options, Warsaw is the ideal destination for professionals seeking both career growth and quality of life.
Nordic Jobs Worldwide Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
