Finnish-speaking Ship to Bill Subject Matter Expert

Posted 12 July 2021
LocationLisbon, Lisbon Municipality, Lisbon District
Job type Permanent
DisciplineIT
Reference34028
Aksel Tuohimaa

Job description

Our partner company is a renowned global IT service and consulting company, presently developing their tech footprint in Lisbon (Parque das Nações). They are looking for a Finnish-speaking Ship to Bill Subject Matter Expert to work at their offices in Lisbon.

 

Role and responsibilities

Work as an Individual Contributor to some of the key responsibilities from the following overall items listed below:

  • Subject Matter Expert for process updates, exceptions handling; trainings and refresher facilitation; dispute resolution - monitor and oversee credit/debit note creation and cancel/rebills due to service requests and volume or price adjustments
  • Drive RCA, Quality control frame work and be a coach to the team
  • Perform root cause analysis and resolution on queries and facilitate and conduct timely resolution.
  • Create customer account in SAP; perform customer pre-qualification requirements;  provide customers with account information; monitor customer activation and ensure it is completed.
  • Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month end accruals, generate month end reports.
  • Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
  • Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required
  • Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.
  • Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders
  • Product promotion rules checking, product catalog update, payment of MSLA kits to vendor and tracking quantity of MSLA kits
  • Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities   
  • Update Global Smart Form; Travel & Entertainment expense report review
  • Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
  • Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.
  • Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
  • Attend customer calls, emails, chat and respond on requests.
  • Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.
  • Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
  • Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests.

 

Soft Skills

 

  • Excellent communication abilities
  • Good listening and comprehension abilities
  • Ability to effectively communicate, probe and understand customer issues and provide first call resolution
  • Good interpersonal and issue resolution skills
  • Strong collaboration and coordination skills.

 

Domain Experience

 

Any one of the following functional experience will be required:

  • Order Management
  • MDM
  • AR
  • Billing
  • Accounting / AP
  • Logistic Experience

 

Technical/Application

 

  • User Experience - SAP (Preferable) or any other ERP (Oracle, Siebel, PeopleSoft, SFDC etc.)
  • Very good MS Office skills

Education

Minimum of a Bachelor's degree or equivalent in business or a departmentally related field.

Relevant experience

3-5 years

Language skills

  • Minimum B2/C1 level in Finnish
  • B2 level in English

Shift timings

  • Monday to Friday - 7 AM to 6 PM CET (Flexibility to work between these hours)

 

 

Interested? Please submit your application and our Finnish speaking recruitment team will help you further!

 

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