Finnish-speaking Order Processing Team Lead

Posted 19 May 2021
LocationLisbon, Portugal
Job type Permanent
Aksel Tuohimaa

Job description

Our partner company is a renowned global IT service and consulting company, presently developing their tech footprint in Lisbon (Parque das Nações). As a Finnish-speaking Order Processing Team Lead, you will be leading large team of Order Management Analysts, SMEs and Team Leads who are responsible for order Processing which includes changes, Order fulfillment and Hold Order monitoring. The ideal candidate will be highly experienced in order processing, outgoing and with strong presentation skills, and able to thrive in a collaborative environment.


Role and responsibilities

Work as an Individual Contributor and a Team Manager in the Order Management team and key responsibilities would include:

  • Lead large team of Order Management Analysts , SMEs and Team Leads who are responsible for:
  • Order Processing which includes changes, Order fulfillment and Hold Order monitoring.
  • Handle escalation calls if any and be a coach to team and facilitate trainings and refreshers
  • Be responsible for operational deliverables of the assigned team
  • Be the senior Subject Matter Expert for team to provide guidance to overall team
  • Identify and lead efforts to execute process improvements and transformation opportunities and drive FMEA's , RCA's.
  • Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics)
  • Be client's first level escalation point for any team member's performance or service level gaps
  • Lead internal and external governance for team performance and process health
  • Perform assigned responsibilities as per defined timelines and accuracy parameters of the process
  • Drive operational excellence and responsible for people and performance management
  • Ability to identify or propose new ideas towards process improvements and also, review the ideas generated by Team members, SME and Team Leads with Client Stakeholders for successful implementation of the ideas and metrics management



Soft skills:

  • Excellent communication abilities
  • Strong written and Verbal skills in Finnish: (C2: Native-Level Fluency) + English: (B2: Independent Level User)
  • Good listening and comprehension abilities
  • Ability to collaborate effectively with team members or other departments in order to resolve issues on time
  • Good analytical skills and problem solving ability
  • Effective stakeholder management and change management
  • Effectively manage customer experience
  •  Ability to lead and supervise a team of professionals (prior experience mandatory)

Domain Experience:

  • Knowledge on end-to-end Order to Cash cycle
  • Good experience in Order Management as a Team Manager

Technical / Application:

  • Hands on experience in SAP (including invoicing, contracts, workflows)
  • Preferable: Seibel CRM 
  • Experience in Workflow tools
  • Experience in MS Office
  • Experience in Visio (Creating process flows/Blue prints)



Graduate/Masters in any discipline


Graduate/Master’s in Finance or accounting

Relevant Experience:

5-6 Years

Shift timings:

Local Time Zone
8AM to 5 PM


Interested? Please submit your application and our Finnish speaking recruitment team will help you further!


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