Dutch-speaking Customer Service Agent for a Start-up

Posted 10 May 2021
LocationLisbon
Job type Permanent
Reference33866

Job description

Are you a local Dutch-speaker looking for an exciting customer support position? We may have the perfect option for you, as we are currently looking for a German speaker to join our client's growing team!

About the company

We are one of Europe's fastest-growing tech startups with 400+ team members representing over 40 nationalities at our headquarters in Germany. Our aim is to make a positive impact on people's lives everywhere by enhancing their sleep. Our work culture is built on strong values ​​promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Your tasks

  •  Provide an excellent customer service from day one  

  • Assist with client’s queries & issues regarding the brand you are representing

  • Manage clients’ portfolios & keeping track of all information - Ensure a positive experience throughout the customer’s journey

  • To be the point of contact before and after purchases (payment questions, modifying delivery dates, handling requests and complaints)

  • Outbound calls and e-mail service  

 

Your profile

  • Level C1/C2 or Native Dutch  + English fluency (to make sure you keep up with training and working communication)

  •  Well organized and proactive

  • To act with integrity and ethically

  • To be a Team player

  • A positive attitude and motivation to face new challenges  

  • Customer Service experience

 

Offer

  • Full-time position
  • Salary package from 1,100€ to 1,250€ NET according to experience (including lunch and transport allowances)
  • Schedule: Monday to Friday (soon to be operating from Monday to Saturday) From: 8am-5pm and 10am-7pm (rotative each two months)
  • 4 weeks paid training program (250€ per week) 
  • 14 salaries per year (Christmas and Holliday allowance)
  • Strong Career progression opportunities
  • A multi-cultural and diverse environment 
  • All necessary equipment will be provided
  • COVID-19 considerations: We have taken all safety measures into place to keep all our employees in a safe and secure workplace environment!

 

 

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world.

Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.

 

Interested? Send your English CV to camille@multilingualjobsworldwide.com and let's talk about the opportunity!