Danish Speaking Quality Analyst for Content Moderation to Lisbon

Posted 18 November 2021
LocationLisbon
Job type Permanent
DisciplineCustomer Service
Reference34600
Enida Kapetanovic

Job description

We are now looking for a Danish Speaking Quality Analyst for Content Moderator to Lisbon! 

You will be working with the world´s leading platform for short videos made on smartphones. Their mission is to capture and share the creativity, knowledge, and important moments of daily life. This platform is the home of creative videos, which cater for authentic, inspiring, and fun experiences with offices all over the world!

Your Role

Are you engaged with social media and believe that the internet should be safe for everyone? Are you focused in continuous improvement and standardization of working procedures? Are you analytical and keen on finding the root cause of performance issues? Then you are the Quality Analyst that we are looking for!

 

Responsibility

  • Identifying and suggesting improvement opportunities;

 

  • Ensuring the success of preventive and corrective actions;

 

  • Promoting actions to optimize the achievement of Key Performance Indicators;

 

  • Providing one-to-one coaching to Agents (aligned with the Supervisors) and identifying training needs.

 

Your Profile

  • Fluency in English (minimum B2 level);

 

  • Native or near native Danish speaker;

 

  • Interest and passion for Quality (experience is a plus);

 

  • Solid experience in contact center, understands contact center business and trends;

 

  • Working knowledge of Microsoft Excel and Statistics is a plus;

 

Our Offer

Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;

Living and working in Lisbon

Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city, and about 2.8 million in the entire metropolitan area. I Lisbon, there is a lot of things to do. The city is close to the sea and offers good shopping, nightlife and has an incredible cultural heritage with many beautiful, old buildings. On Portugal's "riviera", in the west of Lisbon, are the popular seaside resorts of Estoril and Cascais. Estoril is home to Europe's largest casino. During the most part of the year, Lisbon offers a pleasant climate and sunny weather. As a result, Lisbon and Portugal have become popular travel destinations for European travellers. The climate is what is called subtropical – Mediterranean climate, which means that it has mild winters and warm to hot summers. More and more Scandinavians have gained interest in Portugal and many believe that Lisbon will be the new Barcelona. Lisbon has everything else to wish for. Sun, warmth, nightlife, relaxed lifestyle, shopping, culture, big city, parks and of course surfing.  

Does it sound like an interesting position? Apply today and our Danish team will contact you and help you further!

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