Are you ready to represent a leading Nordic streaming platform and support Danish-speaking users from Lisbon? Our client is looking for a Danish Customer Support Specialist to join their international team in Portugal.

Join a dynamic project within the entertainment and streaming industry, assisting customers across multiple channels while ensuring a seamless viewing experience. Benefit from paid training, relocation support, and the opportunity to grow within a global customer experience environment.

About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

What will you do?

• Handle customer inquiries via voice, email, chat, and social media

• Guide users through account registration and sign-in processes

• Troubleshoot streaming quality, buffering, and playback issues

• Provide support with app installation, device compatibility, and settings

• Assist customers with subscription management, payment updates, and billing issues

• Support users with subscription pauses and cancellations

• Collect and communicate user feedback to contribute to platform improvements

• Ensure high-quality service and efficient response times across all channels

Candidate profile

• Fluent in Danish and English, both written and spoken

• Strong communication skills and customer-oriented mindset

• Previous experience in customer service is an advantage

• Able to handle technical troubleshooting in a structured and patient manner

• Comfortable working in a fast-paced, international environment

• Flexible and available to work rotational shifts

Employer offers

• Accommodation in one of the company’s shared apartments

• Reimbursed flight ticket after 9 months

• Paid training and continuous coaching

• Permanent employment contract

• Private health insurance after 6 months

• Portuguese language courses and social activities

• International work environment with career development opportunities

• 40 hours per week (8 hours per day plus lunch break)

• Rotational shift pattern, Monday to Friday between 10:00 and 22:00

About Lisbon
Lisbon offers the perfect balance between city life and coastal living, with a mild climate, vibrant cultural scene, and welcoming international community. Enjoy historic neighborhoods, ocean views, and a high quality of life while building your international career.

Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,000 candidates secure their dream jobs.