Have you ever considered moving to Bulgaria's beautiful capital Sofia? If not, you should think again! Sofia is a beautiful and dynamic Eastern European capital and currently we are looking for a Danish speaker that want to move and work here!
The role:
Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer telephone, email or chat contacts
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators
Working independently to find information to exceed customers’ expectations and educate them on how to self-serve on the client’s website and mobile app
Navigating multiple systems simultaneously in order to update e-records promptly and accurately
Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base
Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure
Essential competencies:
Has good command of English B2
Has very good level of Danish or Finnish language - at least level C1
Has experience in a contact center or customer facing role is beneficial
Is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
Can adapt quickly to changes in products, process and technology
Has proven track record of excellent attendance and time-keeping
Has excellent MS Office Professional skills
We offer
Competitive remuneration scheme
Social package including: additional healthcare insurance, gift vouchers, sport card discount, social team activities
Working schedule: Monday - Friday 10:00-19:00;
To join a young and dynamic team in multinational environment
Opportunities for long-term professional career
Entitlement to company internal training and development accordingly global standards
Full time employment (open for part-time options)
Our Client:
Our client is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, they are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Their innovative CX solutions, technology and expertise are designed to support operational needs for their clients and deliver a seamless experience to customers in the moments that matter.
Live and work in Sofia:
Sofia is the capital of Bulgaria, situated at the foot of the Vitosha Mountain in western part of the country. It has the strongest local economy in the country and the lowest unemployment rate too, which tempts many Bulgarians as well as foreigners to the area. The city is the home of over 100 000 students and provides an incredible amount of 5 top-ranked universities! The huge amount of educated population has a big part to play in the city’s strong economy and the fact that Sofia ranks high in statistics on economical growth, GDP per capita and also its appeal to foreign workforce and companies looking to serve their international customers.
The cost of living in Sofia is quite low, the internet connections are very fast and there’s free wi-fi all around the city, the weather is nice, winters relatively short and so many interesting places to visit within 2 hours by car e.g. the Rila Monastery, Koprivshtica etc. Even though Sofia is one of the biggest cities in Europe with its 1,2 million inhabitants, it is easy to walk around the city. The expat community in the city is growing constantly and there are active expats groups in town, which is a good place to start when moving to Sofia.
About Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
