2nd Line Customer Support with iGaming experience to Limassol!

Posted 02 November 2022
LocationLimassol
DisciplineiGaming
Reference35979
Charlotte Kamlin

Job description

Our client was founded in 2018 with a mission to help companies reach their optimal performance levels across all the staples of online operations.

The founders of the company have a long background in the iGaming world, and are now based in Limassol, Cyprus. They are now growing rapidly and are looking for sharp talents for their expanding teams.

Can you perhaps be the right person to take on an important role in this start-up phase?
Keep reading!

2nd Line Agent (iGaming experience required)

Main responsibilities: 

  • Handling cases escalated by the firstline support
  • Build relationship with internal partners and other departments to resolve customers issues
  • Escalating issues to operations team, management and third-parties
  • Be point of contact for firstline support when they need assistance
  • Work together with payments team to solve problems regarding customer payments
  • Investigate and approve customers KYC-documents
  • Understanding and following procedures for the customer support department and reporting any abnormalities to closest manager
  • Excellent written and verbal skills in English is required. Any other language considered a plus.

Nordic Jobs Worldwide is a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

 

Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. As a company we recruit to over 275 clients in 32 different locations.

We are currently successfully recruiting to over 60 of the largest clients in the iGaming industry - worldwide.

We offer positions from entry level all the way up to C - level roles, and have a strong team of iGaming specialists ready to assist on your recruitment needs.