Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. They help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions across over 70 countries. And they are proud to be recognized with prestigious awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture” year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations, while fulfilling client expectations related to operational excellence — focusing on high targets regarding quality, efficiency, and customer journey improvement.
Career growth and personal development
Our client offers all the training, cutting-edge technologies, and ongoing support you need to succeed. There’s real potential for career and personal growth here. In fact, about 80% of our client’s managers and leaders have been promoted from within! That’s why they offer a range of FREE Learning and Leadership Development programs designed to help you reach the career you’ve always envisioned.
What you will do in this role
As a Customer Service Representative, you will:
Respond to inbound customer requests, documenting relevant case information
Ensure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned)
Respond appropriately or escalate customers to higher tiers of support as defined and documented
Collaborate with other technicians to resolve or properly close help tickets
Your qualifications
Our client is a great match if you:
Have a high level of Norwegian (written and oral) and fluent in English (B2)
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Demonstrate patience when communicating and solving issues
Stay up-to-date with the latest IT and tech-related trends
Are proactive, self-motivated, and a great team player
If you feel you don’t check every box, we still encourage you to apply. Our client will do their best to match you with the right job, whether it’s this one or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Central location in Lisbon, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe consider our client their "employer of choice."
Our client is an equal-opportunity employer
They are proudly united as one team, one company, globally. Our client is committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
