Maltese or English Speaking Customer Support Agent for a Software Solutions Provider in Malta

Posted 12 April 2024
LocationLuqa
Discipline BPO - Liiketoimintaprosessien ulkoistamispalvelut
Reference36242
Diāna Beļska

Job description

Our client is a Software Solutions provider company looking for a motivated Customer Support Agent to join their team of aces.

Responsibilities:

  • Provide software support on our clients’ products, remotely, via telephone, email, and chat
  • Maintain the highest client satisfaction and positive client relationships
  • Perform problem management and end-to-end problem ownership
  • Participate in scheduled off-shift support (after-hours callout)
  • Provide client-based basic training of the software
  • Perform testing on future software updates
  • Create tickets for issues and bugs which are software related
  • Contribute to the knowledge base and support documentation
  • Perform Software Module configuration for clients
  • Other relevant duties as assigned

Requirements:

  • Customer support experience, ideally from the software sector
  • Excellent communication skills in English
  • Customer oriented
  • Ability to work as part of a team. Reach out to peers and cooperate with supervisors to establish a collaborative working relationship
  • Motivation and strong will to continuously learn

Nice to have:

  • Knowledge of Maltese and other Languages.
  • Possess own car and driving license

Company offers:

  • An incredibly diverse team of smart and motivated colleagues
  • Health insurance
  • Wellness incentives
  • Monthly Team building events
  • Free Parking at the airport

Salary: up to 21,500 EUR – experience depending

 

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