Icelandic-speaking Customer Service Representative (Remote, EU)

Posted 7. elokuuta 2025 00.59
LocationBerlin
Discipline Customer Service
Reference50888

Job description

Are you fluent in Icelandic and passionate about delivering exceptional customer experiences?

 

We are looking for Icelandic-speaking Customer Service Representatives to join a fast-growing digital support team for one of the world’s leading e-commerce platforms. This is a fully remote opportunity where you’ll be working in a dynamic, international environment, helping customers across various channels including chat, voice, and email.

 

About the Role

In this role, you will be the first point of contact for customers, offering solutions with empathy and professionalism. You’ll work with a supportive team to ensure smooth, efficient, and positive experiences for every customer you engage with. If you're calm under pressure and love problem-solving, this could be your next step!

 

Key Responsibilities

  • Respond to customer inquiries via chat, phone, and email

  • Resolve issues efficiently and with a customer-first mindset

  • Manage sensitive and high-risk situations with discretion

  • Escalate complex cases as needed and follow up to ensure resolution

  • Stay up to date on internal policies and platform updates

 

What We Are Looking For

  • Fluency in Icelandic (B2/C1 level) – both written and spoken

  • Ability to type at least 40 words per minute (50+ preferred)

  • Excellent listening and communication skills

  • A calm, empathetic, and proactive attitude

  • Previous experience in customer service, e-commerce, or BPO is a plus

  • Flexibility to work 24/7 rotational shifts (including evenings/weekends)

  • You must be self-employed and able to invoice within the EU

 

What We Offer

  • A remote, full-time role with the flexibility to work from home

  • Competitive pay: €18–€21 per hour

  • Opportunity to support a major global e-commerce brand

  • A supportive, international work environment

  • Clear paths for career development and upskilling

 

About Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment agency focused on connecting Nordic-speaking talent with exciting job opportunities around the world. With over 400 partners in 40+ countries, we've helped more than 5,400 candidates find their dream roles abroad.

 

Interested? Apply Today!

Ready to take your career to the next level? Send in your application now and join a company that values your language skills, drive, and passion for delivering excellent service!