Estonian-speaking Content Analyst in Dublin

Posted 06 December 2022
LocationDublin
DisciplineBPO - Liiketoimintaprosessien ulkoistamispalvelut
Reference35938
Maris Lahe

Job description

Duties and Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time
  • Become and remain knowledgeable about client’s products and community standards
  • Make well balanced decisions and personally driven to be an effective advocate for our community
  • Strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • Display a strong bias to doing what’s right
  • Investigate and resolve issues that are reported on client’s platform such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
  • Gather, analyse and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce clients Terms of Use by carefully monitoring reports of abuse on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns and escalate issues outside the company policy to the global team.

Essential Competencies:

  • Strong personal resilience with the ability to operate in a pressured and fast paced environment.
  • High adaptability and positive approach to challenges.
  • Ability to make decisions.
  • Ability to solve problems.
  • Effective Time management & Prioritization skills.
  • Ability to work as part of a team.
  • Ability to consistently hit KPIs on time.

Experience:

  • Fluent in Estonian and English.
  • Cultural understanding of the market.
  • Experience in working in an office environment is preferable. 
  • Extremely reliable, consistent, and hard-working
  • Passion for ensuring a positive, safe user experience
  • Flexible in working in a faced paced environment with different projects to work on.  
  • Ability to learn new information in a short period of time
  • Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European)

Benefits

  • Free canteen during shift hours
  • Health Care
  • Extensive Training & Development
  • Free access to Group Scheme website
  • Free access to 24-hour Employee Assistance Program (EAP)
  • Free access to Wellness Program
  • Tax Saver Scheme
  • Bike to Work Scheme

 

Further Details

  • Working hours: Min of 37.5 hours per week Monday to Sunday (including Bank Holidays)
  • Shift: Flexible
  • Pay Schedule:  Monthly
  • Contract Type: Permanent Full-Time Contract

 

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. 

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.