We are looking for an Account Manager to join our high-performing commercial team as we expand in the US market. As Account Manager, you will be responsible for managing and developing long-term, trusting relationships with our US customers across the pond, identifying new opportunities, and working with our product teams to deliver our fast-paced and aggressive multi-state brand rollout. This role requires someone who can handle tight deadlines and high-pressure environments. We truly believe in close working relationships with our customers, it’s important to learn what really matters to the customer and what ultimately makes their business successful.
This is an amazing opportunity to join an ever-growing company and you will play a key role in helping our US customers build, launch, and manage the best online casino/sports brands.
The key to success in this role is to be constantly proactive, organised, and have a natural ability to build meaningful relationships with your customers. You will be somewhat an extension of our partners’ businesses.
The Job:
Working with US Customers primarily in Eastern Time.
Build and maintain strong, long-lasting fruitful client relationships
Serve as the lead point of contact for all customer account management matters
Champion the needs of the customer and ensure that product roadmap prioritization reflects the customer needs and alignment with our strategic objectives
Proactive, regular engagement with your accounts
Collaborate with the sales team to identify and grow opportunities with your customers
Increase and maintain customer satisfaction by ensuring that all the requests and needs are met according to their standards
Communicate system updates, new product delivery, and requirements and ensure customers are constantly in the loop
Staying on top of internal tools updates to train customers
Organize, attend, and represent the company at events and exhibitions tailored to iGaming Operators. Visiting operators to discuss potential business growth opportunities and possibilities to improve products delivery and overall service quality
What you already have:
At least 3 years of account management experience in iGaming, ideally with a platform operator solution.
A go-getter attitude and not afraid to roll your sleeves up
Ability to work independently and be self-motivated
Strong verbal and written communication skills in the English language
Comfortable in an environment where priorities and plans change rapidly, but with the intention
Ability to work collaboratively with stakeholders across all departments
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to customer needs
An aptitude for understanding how technology products and solutions solve business problems as well as the competitive landscape
Good levels of experience in managing B2B clients and in working to contractually agreed commercial terms
Ability to work with your customers to prioritize requests and maintain a level of direction in accordance with White Hat’s various product roadmaps
Strong knowledge of iGaming regulatory standards and compliance across multiple jurisdictions including USA
Nice to have
A keen interest in the fast-paced US iGaming market and the different state regulations
Knowledge of project management tools such as, but not limited to Jira, Trello, Asana, Miro, Click up
Good understanding of BI tools and analysing commercial performance & trends
Knowledge of RNG casino games and sportsbook
How we approach things:
Medium-sized company with a start-up culture and a can-do ethos.
We focus on getting stuff done, not on the process or management hierarchy.
Working remotely but communicating regularly.
Open-door policy across all levels and departments.
An inclusive environment with staff from all around the world.
What we offer:
A mostly remote and flexible working schedule.
Generous time off varied based on the country of residence.
Training on the job.
Opportunity to progress within the company, not limited to one department or team.
Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done.
