- Posted 20 December 2022
- Charlotte Kamlin
Our client is looking for a Swedish speaking Responsible Gaming Agent to join our team!
You will be working within the Compliance Team, ensuring Responsible Gaming is an integral part of the daily operations in everything, from Customer Service to Marketing and Technical enhancements that support and promote Responsible Gaming.
Outbound interactions to ensure players are playing within their means and liaise with the Customer Care Team to support with all escalations relating to problem gaming, self-exclusion and underage gamblers in all our Licenced markets specifically, SGA.
What will you be doing?
-Ensure Compliance with Responsible Gaming Legislative Requirements.
-Outbound contacts with players to ensure gaming is in control and affordable.
-Carry out Customer Account review using Internal reports.
-Handling RG queries from Support.
-Swedish focused RG reports.
-Checking customer interaction responses on RG interactions.
-Assistance with AML Swedish related processes.
Who are you?
-Excellent communication skills both written and verbal in English and Swedish.
-You offer at least 1 year working with the iGaming industry within a similar role.
-You have a good understand and knowledge of Swedish gaming regulations.
-Outstanding interpersonal skills, operating with the highest levels of honesty and integrity.
-Resilient with a positive attitude who enjoys working within a fast paced and dynamic environment.
-Excellent problem solving and analytical thinking/innovation. You are always looking to improve and evolve processes with a forward-thinking mindset.
-Ability to work to tight deadlines, effectively prioritise and deliver to a high standard whilst under pressure.
-Exceptional time management and multi-tasking skills.
Meet the client
Our client is a bright new star within the iGaming Industry – created by industry veterans who have founded and managed several successful businesses over the last decade. They are present in Europe and Asia – with a unique and proven track record of building and nurturing strong brands, culture & work environment. Their vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation.
They operate with a flat company structure. They firmly believe that going to work should be a positive experience. They offer freedom with responsibility, that encourages people to maximize their talent for professional growth.
About Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. As a company we recruit to over 275 clients in 32 different locations.
We are currently successfully recruiting to over 60 of the largest clients in the iGaming industry - worldwide.
We offer positions from entry level all the way up to C - level roles, and have a strong team of iGaming specialists ready to assist on your recruitment needs.