Finnish-speaking Customer Support Agent to a growing iGaming company!

Posted % B% d,% Y% H:% M
LocationMalta
Discipline BPO
Reference37629
Bettina Vanni

Job description

We're seeking individuals who are passionate about delivering exceptional service on a shift basis.

The ideal candidate will be responsible for:

  • Providing prompt and accurate responses to customer inquiries via email or chat.
  • Understanding customer needs and to guide them in utilizing specific features.
  • Cultivating strong, trusting relationships with customers through transparent communication.
  • Ensuring the delivery of precise and complete information using appropriate methods and tools.
  • Achieving personal and team targets for customer service and chat handling.
  • Addressing customer complaints promptly, offering suitable solutions and ensuring follow-up for resolution.
  • Maintaining records of customer interactions, process accounts, and manage documentation.
  • Adhering to communication procedures, guidelines, and company policies.
  • Demonstrating proactive engagement with customers and going the extra mile to assist them.
  • Analyzing and reporting product issues, updating internal databases with technical information and customer discussions.
  • Collaborating with team members by sharing feature requests and effective workarounds.
  • Informing customers about new features, promotions, and enhancements.
  • Coordinating with Payments and Risk & Fraud teams as necessary.
  • Supporting the training of junior Customer Support Representatives when needed.

 

Skill-sets and Requirements:

  • Fluency in written and spoken Finnish and English.
  • Meticulous attention to detail.
  • Previous experience in Customer Support or similar roles.
  • Familiarity with the gaming industry is advantageous.
  • Strong communication and problem-solving skills.
  • Ability to handle multiple tasks simultaneously.
  • Demonstrated patience in handling challenging situations.
  • Basic computer proficiency.
  • Clean police record.
  • Ability to work autonomously and collaboratively within a team.

 

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.