Danish speaking Responsible Gaming Analyst to Malta

Posted 08 March 2022
LocationPietà
DisciplineBPO
Reference35116
Johanna Kivimäki

Job description

We are looking for a Danish-speaking Responsible Gaming Analyst who will be responsible for safeguarding our players and the business. The Responsible Gaming Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation.

Your main responsibilities will be:

  • Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking
  • Monitor escalated player registrations to prevent and avoid underage gambling
  • Monitor escalated self-excluded players to assess risk and refund, eligible players
  • Monitor and review follow-up case report on a daily, weekly, and monthly basis
  • Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded 
  • Adopt a solution-focused approach to assist vulnerable players
  • Recommend changes and/or amendments to Responsible Gaming operational activities and processes
  • Work closely with the Responsible Gaming Manager to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required 

“What do I need?!”

  • You can speak and write Danish and English fluently
  • A keen interest in the psychology of addiction, regulatory and compliance knowledge 
  • You are an empathic individual with an ability to listen effectively and understand others
  • You have a keen willingness to learn and strive to improve business operations whilst prioritizing player protection
  • A team player with a positive mindset and a flexible approach
  • You are an analytical thinker with excellent attention to detail 
  • You enjoy working in a fast-paced, dynamic environment 

Ready for the best part? Here’s what we offer! 

  • Private health insurance
  • Refer a friend bonus
  • Wellness allowance 
  • Professional development support 
  • Department team building activities 
  • Monthly get-togethers and activities 
  • Daily fresh fruit, tea, and coffee
  • Party tickets and free beach club access
  • Birthday leave
  • Additional marriage leave
  • Additional paternity leave
  • 5 days of your sick leave to care for your sick child
  • 1 volunteer day
  • Flexible start and finish times (except for teams who work shifts)
  • Free transport home for late-night shifts
  • Relocation package and assistance 
  • Company loyalty trip 
  • Free breakfast and lunch provided via our brand-new penthouse kitchen

About Nordic Jobs Worldwide

 

Nordic Jobs Worldwide is a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

 

Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. As a company we recruit to over 275 clients in 32 different locations.

We are currently successfully recruiting to over 60 of the largest clients in the iGaming industry - worldwide.

We offer positions from entry level all the way up to C - level roles, and have a strong team of iGaming specialists ready to assist on your recruitment needs.