Finnish Customer Support agent to leading global online banking payments provider in Malta

Posted 06 December 2021
Job type Permanent
DisciplineFinance & Banking
Contact NameAksel Tuohimaa

Job description

Are you looking to join a fast-growing company that is changing the technical aspects in the financial markets?

Do you have a passion for new technology and customer service?

If this sounds like you, then we have your next challenge/opportunity waiting just for you!

Our client in Malta is the leading global online banking payments provider, and they are now looking for a Finnish Customer Support star to join their team! 


About our client:

Our client are passionate about simplifying the way people pay and get paid online. They are a licensed payment institution and their B2B products available across Europe and the US attract global merchants in segments such as e­-commerce, travel, financial services and gaming. In June 2018, private equity firm Nordic Capital acquired a majority stake in the company with ambitions to support them in becoming the leading global online banking payments provider.

They are a diverse and fast-growing team with their headquarters in Stockholm, Sweden, and offices in Barcelona, Spain; Cologne, Germany; Helsinki, Finland; Lisbon, Portugal; London, UK; Örebro, Sweden; Redwood City, US; Sliema, Malta; and Vitória, Brazil. Together they are leading the development of the payments industry and the work you’ll do here will make a great impact.

About Support at our client:

The Support team provides support to our clients merchants, making sure all of their questions are answered and problems are solved in a fast, accurate and friendly manner. The team works closely with the Product team to ensure the payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away.

About the role:

Based in Malta, this is a full-time position on Monday-to-Sunday shift hours that reports to Support Manager. In this role, you’ll have many opportunities to grow, whether you want to stay in a dispatch function, move into a first-line end-user function or become a team leader.

What you'll do:

    • Provide quality support at one of the fastest growing technology companies in Europe
    • Answer questions through phone, email and chat with customers and external stakeholders about the services, the company and payments in general
    • Identify where improvements can be made and suggest how they can be implemented

Who you are:

    • You are a service-minded individual bursting with positivity
    • You are fluent in English and Finnish
    • You preferably have experience working at a support centre or in a similar environment
    • You thrive in a fast-paced environment and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach


Does this sound like the right job for you? Apply now!