Our clients mission is to be at the forefront of entertainment across all verticals of their business. They constantly strive to improve, optimize and re-innovate everything they do to maintain their position as one of the leading Online Casinos in the iGaming industry.
What you will be doing...
As a Safer Gambling Specialist, you will be responsible for customer interactions related to responsible gaming, focusing on identifying potential risky behaviour and to further help and advise players to gamble within their means.
You will be responsible for liaising with different departments to ensure we are meeting the regulators’ expectations in our duty of care towards our customers focusing on the Danish market, however supporting on all other international markets where required.
Together with the Safer Gambling team, you will focus on identifying at-risk customers via dedicated reports, improving existing operational activities and processes, and delivering training as required to ensure Safer Gambling is top-of-mind.
Specific responsibilities...
Interacting with customers in responsible gambling-related matters
Liaising with relevant departments to monitor & protect customers
Contributing to policies and procedures around responsible gaming
Ensure compliance with responsible gaming legislative requirements
Planning, structure, and overseeing of Safer Gambling training initiatives
Product research and testing of product improvements related to responsible gaming
Other ad-hoc responsible gaming and verification related operational projects
What we would like to see from you...
Previous experience working within a Customer Service, Responsible Gaming position or similar within the iGaming industry
Native Danish speaker - additional languages will be considered a plus !!
Excellent communication skills
Exceptional time management and organisational skills
Previous experience in the iGaming industry either in a customer support role or responsible gaming role will be considered a strong asset
Efficient workflow and understanding of reporting systems
Passionate about responsible gaming - having a mindset for prevention and protection of customers
Keen interest in the psychology of addiction, regulatory and compliance knowledge
Flexible to work shift hours and during weekends (0900 - 1800 hrs, on a shift basis)
Company Benefits Package...
Private health insurance (including dental care)
Travel and life insurance
Free breakfast (every day!)
Lunch provided once a week
Annual sports allowance to be spent on gym/sport memberships or sports clothing or equipment
Free weekly HIIT and yoga classes
Coffee shop vouchers
Fresh fruit juices & smoothies every Friday!
Beer Fridays! (non-alcoholic beverages also offered)
We also endeavour to enrich our employees’ work-life balance by offering a Volunteering Programme
Exciting team events & company parties! (we work hard but make time to have plenty of fun too!)
About Nordic Jobs Worldwide
We are a professional Nordic recruitment company, specializing in connecting candidates from Sweden, Finland, Norway and Denmark with companies from all over the world.
Nordic Jobs Worldwide is the largest recruitment agency in the Nordic region, where we match the most exciting jobs with Nordic talent. Over the past 2 years, we have recruited and helped over 1000 candidates from the Nordic countries, for the dream job with our partners in over 28 different countries.
