Swedish-speaking Customer Support to casino client in Malta!

Posted 11 March 2025
LocationSliema
Discipline iGaming
Reference32739

Job description

Are you looking for an exciting new opportunity in a fast-paced industry? Do you want to combine your passion for customer service with the thrill of the iGaming world? Then this is the perfect role for you!

As a Customer Service Specialist, you’ll be the first point of contact for players, ensuring they receive top-notch service while enjoying their casino experience. You’ll help solve their issues, build relationships, and contribute to improving our platform.

What You’ll Do:

  • Provide exceptional customer support via email, phone, and live chat.

  • Help players with account issues, bonuses, game rules, and technical questions.

  • Ensure a positive and engaging experience for customers, making them feel valued.

  • Assist with responsible gaming, fraud prevention, and payment-related inquiries.

  • Collaborate with internal teams to report issues and improve our platform.

  • Occasionally support with translations and content updates.

What We’re Looking For:

  • Fluent Swedish speaker with excellent English skills.

  • Customer service experience (iGaming experience is a plus!).

  • Strong communication skills and ability to multitask.

  • Passion for casino games, sports betting, or the iGaming industry.

  • Tech-savvy with fast typing skills.

  • Flexibility to work day, evening, and weekend shifts.

Benefits:

  • Customer service bonus up to €2,000 per year, dependent on process.

  • Competitive salary and bonus schemes.

  • Hybrid working model: Work from home up to 80% of the time, with 20% office-based for collaboration and social interaction.

  • Comprehensive healthcare, dental care, travel insurance, and life insurance.

  • Health & wellbeing allowance for gym memberships, fitness equipment, dietitian consultations, massages, and home office items.

  • Free access to Wellness Cloud, offering online coaching, webinars, videos, and wellbeing resources.

  • Office perks including weekly chef-prepared healthy meals, coffee shop vouchers, snacks, and after-work events.

  • Volunteer Time Off Programme: 20 days paid leave after your first year to volunteer locally or abroad.

Kickstart Your Career in iGaming!
The iGaming industry is one of the fastest-growing digital sectors, offering endless career opportunities. Whether you’re looking to gain experience in customer service, marketing, or tech, iGaming is the perfect place to start. With a fun and dynamic work environment, great career progression, and a global network, this is your chance to break into an industry full of excitement and innovation!

Why Malta?
Living in Malta means enjoying 300+ days of sunshine, breathtaking beaches, and a vibrant international community. From an exciting nightlife scene to outdoor adventures, this Mediterranean paradise offers the perfect mix of work-life balance and fun. Plus, with its low tax rates and affordable cost of living, it’s a favorite destination for expats!

Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic –speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.