Finnish-speaking Customer Support Agent to Budapest

Posted 18 April 2022
LocationBudapest
Job type Permanent
DisciplineBPO
Reference35238
Maria Klemashova

Job description

Are you a service-minded Finnish speaker looking to work for one of the world’s largest IT firms in Budapest? Then please read on!

 

Why Budapest?

Living in Budapest is pretty great. Expats in Hungary can expect to pay less for food, medicines and cosmetics, and monthly public transport costs and average rent are considerably lower than many countries. Value for money and the opportunity to live well whilst saving money are some of the best reasons to work in Hungary, and you will find the people to be welcoming and accommodating!

 

Tasks:

  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level

 

Required skills:

  • Advanced or native in Finnish language and you have upper-intermediate English language skills
  • Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST
  • A university graduate - fresh graduates are welcome!
  • You have willing-to-learn attitude & customer focus mindset
  • Excellent communication skills – both written and spoken
  • Flexible, multitasking, dynamic personality, team player attitude
  • You have logical thinking, good problem solving skills
  • Open for working in shifts

 

The company offers:

  • Competitive salary package + Annual bonus system + Cafeteria package
  • In-house training
  • Company insurance
  • Language course reimbursement
  • Free medical services (Medicover)
  • All You can Move Sportpass + other discount fitness options
  • Home office option from Hungary
  • 40h work week, no weekend work required

 

Does this opportunity sound exciting to you? Do not wait any longer and send your application in!

 

About Nordic Jobs Worldwide 

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. 

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.