Danish Customer Support Agent to leading Danish casino client in Malta!
The tasks and requirements for the agent role within co-responsibility areas consist of:
Customer service - answering users' inquiries via email and chat (Mainly in Danish, but also English)
In this function, it is important to have good communicative skills, empathy, patience, creativity, collaboration skills, knowledge and understanding of the company's Terms and Conditions, develop some technical understanding of mobile function, computer function, website structure and slot machines, understanding and skills in various manage IT and work systems and be solution oriented.
Candidates will also learn:
Monitoring and processing transactions - checking and approving deposits and withdrawals
The function requires an overview, understanding of the transaction's path to and from the user, analytical insight, knowledge of reasons for rejected transfers, payments via debit card and Mobilepay, knowledge of 3DS2
KYC - Know your customer - Requests for documentation on means of payment, personal data, annual / wealth statement, pay slips, transactions, and processing thereof.
Among other things, it is very important with knowledge about money laundering, misuse of means of payment, responsible gaming, changed games - or transfer patterns, to be detail-oriented and independent.
Copywriting - writing news articles and game reviews
The field requires independence, understanding and application of SEO - search engine optimization, very good communicative skills, a living language and play with words, technical awareness and understanding of the product.
We are a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past 2 years we have recruited and helped over 1000 Nordic speakers to their dream job with our partners in over 28 different countries.
