Customer Support Representative (Finnish-speaking) – Malta

We are looking for a customer-focused and proactive Finnish-speaking Customer Support Representative to join a fast-growing international iGaming operation in Malta. This role is ideal for someone who enjoys helping customers, solving problems, and working in a dynamic, fast-paced environment.

Key Responsibilities

• Deliver exceptional customer support via live chat and email, ensuring a professional and positive customer experience.
• Handle customer inquiries efficiently and accurately, identifying needs and providing appropriate solutions.
• Build trust and long-term customer relationships through clear, transparent, and empathetic communication.
• Guide customers through products, services, account-related matters, and platform features.
• Resolve customer complaints promptly, taking ownership until a satisfactory resolution is achieved.
• Meet and exceed individual and team performance targets, including quality and productivity KPIs.
• Maintain accurate records of customer interactions and account-related activities.
• Follow internal procedures, compliance requirements, and responsible gaming guidelines.
• Proactively identify customer issues and provide feedback to improve processes and the overall customer experience.
• Escalate complex cases when necessary and collaborate closely with relevant internal departments, including Payments, Risk & Fraud, and Responsible Gaming teams.
• Contribute to team success by sharing knowledge, supporting colleagues, and assisting with onboarding or training activities when required.
• Stay up to date with new products, promotions, and platform developments to provide accurate customer guidance.

Requirements

• Native-level Finnish and fluent English, both written and spoken.
• Previous experience in customer service, customer support, or a similar customer-facing role.
• Experience within the iGaming industry is considered a strong advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• High attention to detail and strong organizational skills.
• Comfortable working independently while also contributing positively to a team environment.
• Good computer literacy and confidence working with multiple systems simultaneously.
• Professional, reliable, and adaptable approach to work.
• Clean police record.

What We Offer

• Competitive salary package.
• Relocation support for candidates moving to Malta.
• Comprehensive onboarding and training program.
• International and multicultural work environment.
• Modern office facilities in Malta.
• Career development opportunities within a growing iGaming business.
• Supportive and collaborative team culture.
• Regular team events and social activities.
• Opportunity to develop expertise within the online gaming industry.

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.