Danish speaking Junior Customer Service Specialist

Posted 22 July 2021
LocationWarsaw
Discipline Customer Service
Reference34133
Mona Rixe

Job description

Do you speak Danish and would you be interested to work as a Junior Customer Service Specialist in beautiful Warsaw, Poland? Then we have the perfect opportunity for you!   

About our client  

Our client is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. They combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. With 505,000 people serving clients in more than 120 countries, our client brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. 

  What will you do?

  • Customer Service activities related to service and repair requests from the customers over the phone or via email  
  • Validation of contractual agreements related to the Service and Repair process  
  • Order management and returns management activities in SAP  
  • Coordination of service and repair process with internal teams and spare parts vendors  
  • Ensures resolution of queries within the contractual metrics  
  • Dedicated activities within the Order Management process such as order acknowledgement, validation, integrity checks both for internal and external customers 
  • Verifying and monitoring the received orders to assure correctness 
  • Communicating any issues to customers or suppliers 
  • Being an active and supportive member of the team focused on team targets

 

What do we expect from you?

  • Very good English and Danish min. B2  
  • Microsoft Office package knowledge Excel, Word, PowerPoint   
  • Preferably experience in customer service  
  • Good understanding and hands-on experience in OTC or Order Management processes 
  • Well established analytical skills, time and priorities management 
  • Agility to learn fast and work in a dynamic, ever-changing environment 
  • Experience in working with SAP would be an asset

    Interested? Apply today and let's have a chat about the option!  

About Nordic Jobs Worldwide

We are a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past 3 years, we have recruited and helped close to 2000 Nordic speakers to their dream job with our partners in over 28 different countries.