Do you want to build your customer service career in Lisbon? Our client is looking for a Danish-speaking Customer Service Agent to join their international team in Portugal.

Support customers of a leading home appliances brand by handling warranty-related inquiries via phone and email. Enjoy a stable Monday to Friday schedule while working in a dynamic international environment.

About the company

Our client is a global provider of business process outsourcing (BPO) solutions, specializing in customer service, sales, and technical support. With operations in more than 20 countries, they employ over 130,000 professionals delivering high-quality services for major international brands across diverse industries.

What will you do?

• Handle incoming customer inquiries via phone and email
• Assist customers with appliance warranty renewals
• Answer questions related to warranty coverage
• Support customers with issues regarding home appliances
• Deliver professional and customer-focused service
• Ensure accurate handling of customer cases and follow-up when needed

Candidate profile

• Native or near-native level of Danish (C2)
• Good oral and written communication skills
• Basic computer knowledge from a user's perspective
• Experience in face-to-face or contact centre customer service is an advantage
• Customer-oriented, adaptable, and dynamic personality
• Ability to multitask, manage time effectively, and work independently

Employer offers

• Full-time position
• Monday to Friday working schedule (08:00–17:00)
• International working environment
• Opportunity to develop your customer service career

About Lisbon

Experience life in one of Europe's most vibrant capitals. Lisbon offers a pleasant climate, rich culture, excellent food, beautiful beaches nearby, and an international community, making it an ideal destination to live and work.

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.