Danish speaking Customer Service Agent to beautiful Lisbon

Posted 17 June 2021
LocationLisbon, Lisbon Municipality, Lisbon District
Job type Permanent
DisciplineCustomer Service
Anne Kamstrup

Job description

Are you a local Danish speaker looking for an exciting customer support position? We may have the perfect option for you, as we are currently looking for a Danish speaker to join our client's growing team!


About the client

We are one of Europe's fastest-growing tech startups with 400+ team members representing over 40 nationalities at our headquarters in Germany. Our aim is to make a positive impact on people's lives everywhere by enhancing their sleep. Our work culture is built on strong values ​​promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.


The job

  • A rewarding work experience with lots of responsibilities from day one.
  • A central role in a small energetic team with challenging tasks, where you contribute decisively to the successes of our company.
  • You will ensure a positive experience throughout the customer journey, taking on tasks related to customers' purchases (payment questions, modifying delivery dates, handling requests and complaints)
  • You will be the point of contact for our customers, before and after purchase. You will handle all questions, returns chats, and phone calls making sure our existing and potential customers receive the best care.
  • When faced challenging situations, you will be cool-headed and will work hand in hand with your colleagues and consulting departments to find optimal solutions for our customers.
  • You will provide timely, proactive and professional communication to ensure a smooth handling of inquiries and avoid unnecessary escalation of complaints and returns.
  • You will take pride in delivering and maintaining a high level of customer satisfaction.


Your profile

  • You are a talented communicator and a problem solver.
  • You speak Danish at a native level, and you find it easy to navigate different accents.
  • You like taking ownership of every case and are passionate with helping customers.
  • You are well organized and always strive to improve the way you work.
  • You can work under pressure and enjoy a fast-paced and challenging environment.
  • You already have experience in customer service and customer-oriented roles.
  • You are a team player with strong collaborative skills with a positive and stress resistant attitude, even under the most testing of circumstances.


Om Nordic Jobs Worldwide

Vi er professionelle Nordiske rekrutteringsspecialister med fokus på at sammensætte de bedste jobmuligheder for kandidater i Sverige, Finland, Norge Og Danmark med muligheder verden over.  

Nordic Jobs Worldwide er det største sprogbaserede rekrutteringsbureau i den nordiske region. Vi matcher de mest spændende jobs med nordiske talenter. Over 2 år har vi rekrutteret og hjulpet over 1000 nordisktalende til deres drømmejob med vores 130 klienter i over 28 forskellige lande. 


Interesseret? Send dit CV til Anne@nordicjobsworldwide.com eller book tid i min kalender her til en kort snak om muligheden!

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