Danish Customer Protection Officer to leading casino company in Malta

Posted 09 March 2022
LocationSliema
Job type Permanent
DisciplineiGaming
Reference35118
Agnes Kristoffersen

Job description

What you will be doing...

Our industry is tightly regulated and it’s an area of huge focus for us. We acknowledge and embrace our compliance responsibilities as a licensed business by continuously reviewing our customers' activity to ensure that we meet our social responsibility and anti-money laundering requirements.

As a Customer Protection Officer, you will play a pivotal role by compiling risk and affordability profiles for our customers using open and paid sources. You will be responsible for identifying, monitoring and customer interactions related to safer gambling, case management and enhanced due diligence, focusing on identifying potential risky behaviour and any AML concerns. You will be advising our players on their levels of play and educating them on safer gambling matters.

You will be reporting to the Customer Protection Team Manager, and you will form key relationships with the following teams and colleagues: Head of Compliance Operations, AML, Account Managers, Fraud and Payment Teams and other internal departments.

Specific responsibilities...

  • Compiling risk and affordability profiles for higher risk customers using open and paid sources
  • Reviewing the information that you gather and identifying safer gambling, affordability and money laundering concerns
  • Ensure compliance with safer gambling and anti-money laundering legislative requirements
  • Achieving a high level of productivity and efficiency in all tasks  
  • Interacting with customers in safer gambling related matters via e-mail and phone
  • Critically reviewing source of wealth/funds documentation and interacting with customers as required
  • Completing other ad-hoc Safer Gambling, Affordability and CDD-related tasks

What we would like to see from you...

  • Fluent in written and spoken English.
  • Fluent in another language – Danish or Swedish
  • Previous experience in the iGaming industry either in a customer support role, AML/CDD or safer gambling role, will be considered a strong asset
  • Passionate about safer gambling - having a mindset for prevention and protection of customers
  • Keen interest in the psychology of addiction, regulatory and compliance knowledge
  • A natural curiosity and a drive to find out more
  • Ability to adhere to watertight processes and a drive to hit targets
  • Ability to work within a team and build relationships with other departments and stakeholders
  • Exceptional time management and organisational skills
  • Ability to present information clearly and make appropriate recommendations
  • Exceptional time management and organisational skills
  • Excellent attention to detail

Company Benefits Package...

  • Balance - a flexible way of working: Opportunity to work from home for most of your working time.
  • Private health insurance: Including dental care, travel insurance, and life insurance.
  • Balance & Wellbeing allowance: Can be used on gym/fitness memberships, fitness clothing /equipment, consultations with a dietician/nutritionist, massages or items for your home office.
  • Free access to the Unmind app: A tool to help measure, understand and improve mental wellbeing.
  • Office perks: A chef in the office weekly preparing healthy meals, coffee shop vouchers, juices, snacks, Friday Afternoon Beers, & monthly Friday XL Events (non-alcoholic beverages also offered).
  • Volunteer Time Off Programme: 20 days leave per year to volunteer at an organization online, locally, or abroad.

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