Swedish speaking Customer Support with OFFICE HOURS (no shifts) to sunny Malta

Posted 04 October 2022
LocationMalta
Job type Permanent
DisciplineiGaming
Reference35681
Charlotte Kamlin

Job description

A unique possibility to work Monday to Friday is just now open in Malta! Usually in the iGaming world, you have to work shift based hours - but now we have one new role open where you don´t have to do so. Interesting? Keep reading! 

JOB DESCRIPTION

Our client is looking for an individual who is fluent in Swedish and English. The role will include responding promptly and effectively to incoming customer emails, whilst providing technical support to customers.

The chosen candidate will also be responsible for the processing of KYC documents for verification and will be required to handle Swedish content and translations.

DUTIES & RESPONSIBILITIES

  • Respond promptly and effectively to incoming customer enquiries through emails, ( almost never phone or live chats ) 
  • Proactively develop customer relationships by maintaining contact at an appropriate level.
  • Ensure that more complex customer issues are followed up and resolved in a timely manner.
  • Contribute to the on-going development and improvement of the Kanon Gaming customer experience.
  • Feedback recurring customer issues to management and relevant internal department where applicable.
  • Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity, and agent satisfaction targets.
  • Handling and processing of KYC documents for verification.
  • Creating content for affiliate websites and social media.
  • Writing articles for newspapers and news sites (online and offline).
  • Handling translations from English to Swedish.

REQUIREMENTS & SKILLS

  • Fluent in both written and oral Swedish and English.
  • Strong communication skills.
  • An exceptional eye for detail.
  • Excellent team player.
  • Ideally have previous experience within the gaming industry, however this is not a must.

 

Nordic Jobs Worldwide is a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. As a company we recruit to over 275 clients in 32 different locations.
We are currently successfully recruiting to over 50 of the largest clients in the iGaming industry - worldwide.
We offer positions from entry level all the way up to C - level roles, and have a strong team of iGaming specialists ready to assist on your recruitment needs.