Norwegian Customer Support Team Leader for leading casino client in Malta

Posted 2. maaliskuuta 2022 22.08
LocationMalta
DisciplineiGaming
Reference35107
Johanna Kivimäki

Job description

Norwegian speaking Customer Experience Team Leader

We are happy to see that we have managed to catch your attention - because that’s exactly what we want to do, catch great candidates' interest so that they apply for exciting jobs!

Join us as our next Norwegian speaking Customer Experience Team Leader

We are looking for a visionary leader with a strategic business mindset to join us as our Norwegian speaking Customer Experience Team Leader.

Are you a self-starter constantly looking for new ways and ideas how to improve Customer Experience? Are you analytical, have an eye for detail & great communication skills?

If you're also a team player, intuitive and resourceful, ready to come up with new ways of ensuring excellent customer service, we are looking for you!

Join us as our new Norwegian speaking Customer Experience Team Leader and take our Customer Experience to the next level by leading and supporting a team of our talented customer experience agents!

Is this you? If yes, read on!

What will you get up to day to day?

  • Hire staff with the aim of establishing a proactive team functioning with high standards
  • Forecast future workload and propose staffing plans to Head of Customer Experience & Customer Experience Operations Managers
  • Coach and develop your team on their responsibilities, to ensure continuous improvement of group & individual results. Provide consistent and regular development feedback
  • Review quality and efficiency of your staff and arrange regular personal development meetings
  • Ensure that team KPIs are met
  • Report and analyse team performance on daily, weekly and monthly basis
  • Ensure Compliance and Responsible Gaming procedures are adhered to by everyone
  • Plan and organise motivational activities
  • Ensure team members understand how to meet performance expectations and provide ongoing support
  • Communicate with relevant teams when Payments/Transaction issues arise
  • Use your excellent communication and interpersonal skills to motivate others
  • Work in a proactive manner

Requirements

You're a born leader with excellent communication and interpersonal skills and a strong ability to motivate others! You come with extensive knowledge about Customer Experience (via both email and live chat) as well as sports betting, casino and the iGaming industry overall. Being proactive and having a positive attitude is what will take this role to another level. And in addition to that, you bring with you a strong background working in the customer experience field with a strong customer service ethic and great attention to detail. You're not afraid to share your ideas and suggestions and you are flexible to work on a shift basis.

So what can you expect from our client as a place of work?

We have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! We are known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model.
When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a #runtogether spirit and we always make sure to top it up by #havingfun!

 

Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. 
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.