Finnish-speaking Client Advisor for a French luxury fashion house in Brussels

Posted 7. heinäkuuta 2022 23.08
Discipline BPO - Liiketoimintaprosessien ulkoistamispalvelut
Tomas Leinonen

Job description

Our world known luxury fashion client in Brussels is seeking new Finnish-speaking Client Advisors to join their team in the fashion industry. As a Client Advisor, the candidate will be responsible for providing exceptional customer service to our clients, while achieving sales targets and driving business growth. The ideal candidate should have a passion for fashion and demonstrates a strong aptitude for sales.

"Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to our store, you will leave feeling enriched!"

Main Responsibilities:

  • Welcome every Client and provide best Client experience
  • Be responsible for answering all incoming contact from client via multiple platforms: phone, email and social media
  • Advise clients across the Brand and all product categories
  • Engage with Clients to develop long-tern relationships, leveraging different clienteling tools, in order to foster Brand loyalty
  • Maximize each sales opportunity while working toward goal set forth by the rand
  • Perform as a team-player, participate in all activities contributing to the overall objectives of the Client Service
  • Learn and master Brand and product knowledge
  • Follow the company’s policies and procedure


  • Fluent in Finnish and good command of English (oral and written)

Basic Qualification:

  • Great familiarity with IT tools
  • Strong interpersonal skills

Expected Attitudes and Skills:

  • Curiosity
  • Agility
  • Empathy
  • Commercial Mindset
  • Passion for the Brand
  • Professional Attitude
  • Interpersonal skills
  • Responsibilities and ownership

The employeer offers a dynamic work environment that encourages growth and development. This is an exciting opportunity for someone looking to build a career in the fashion industry with a leading luxury brand.

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