Driven CRM Coordinator SPORTS to fast-paced casino company in Malta

Posted 28 March 2024
LocationMalta
Discipline iGaming
Reference35714
Charlotte Kamlin

Job description

At this company you will join a hungry team with a passion for Casino in general and Slots in particular. The company was founded by a group of good friends and iGaming industry veterans. Their aim is to have fun and to provide a safe, trustworthy and above all player-friendly site.

Who you are!

They are a start-up, and they are looking for someone who wants to develop, learn and grow. They want a person who doesn't back down from the huge challenges that will come with working with start-ups, and who will stretch themselves to the limits to reach his or her goals and potential.  

They are looking for a dedicated and result driven person who enjoys promoting ground-breaking innovative products and driving revenues.  

You’ll be reporting to the Head of Casino.

What you will be doing!

  • Execute CRM Communications across the customer lifecycle
  • Execute Casino campaigns, including website content management and bonus pay-outs
  • Organise segmentation lists to prepare for execution
  • Compile and raise creative design briefs to the designers
  • Continuously evaluate and report on campaign performance in collaboration with other stakeholders
  • Work with other stakeholders to improve existing campaign tools
  • Ensure timely delivery and flawless quality on all tasks handled
  • Aligning with support on new campaigns but also investigate and report issues that was sent from customer service
  • Manage the game release process by liaising with Igaming Platform
  • Ensure that the casino lobby and game positioning is up to date and competitive in the markets of responsibility.
  • Communicate upcoming game releases, new product features and promotions to different stakeholders in the organization.
  • Support Casino Manager with creating and executing innovative plans for specific markets and brands.
  • Assist and follow up with the Customer Support team on any casino queries or issues that may arise.
  • Constant evaluation of games performance to improve efficiency and revenues.
  • Evaluate casinos across devices, brands and markets to ensure the best possible user experience.
  • Need to be knowledgeable, stay up to date with industry updates, all relevant regulations, and ensure that our games offering and relationship with the supplier stays compliant.
  • Regular monitoring of our key user experience flows, issue/bug escalation and follow up until resolution or backlog addition.


 

What are important qualities in you?

  • Must have at least 2 years’ experience in an iGaming role
  • Be detail oriented and love to optimize
  • Hungry to learn and eager to find new and more efficient solutions
  • Demonstrated that you are organised with a great attention to details.
  • Good understanding of online casino customers is essential.
  • You have excellent communication, teamwork and interpersonal skills.
  • Ability to manage vertically and laterally in a complex organization.
  • Must be fluent in English.

What we are offering:

  • Private Health Insurance
  • Quarterly company and departmental events
  • Flexible working hours that fits your daily routine
  • Attractive financial package
  • Friday beers get together

 

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

 

Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. As a company we recruit to over 275 clients in 32 different locations.


We are currently successfully recruiting to over 50 of the largest clients in the iGaming industry - worldwide.
We offer positions from entry level all the way up to C - level roles, and have a strong team of iGaming specialists ready to assist on your recruitment needs.