Swedish Speaking Customer Support Agent for Electric Service Company in Sofia, Bulgaria!

Posted 24 February 2023
Discipline BPO
Contact NameMaja Andersson

Job description

Our client operates the world’s largest and most open electric vehicle charging network. They also design, build and support the technology that powers it.

Your typical day:

As a representative of the company, you will be expected to deliver high-quality customer service by phone. You will receive inbound calls from current and prospective customers needing real time assistance. You will provide problem resolution to the customers by preforming a question diagnosis while guiding users through step-by-step solutions. Solutions include resolving username/password problems, uninstalling/reinstalling mobile application, verifying proper account set up and guiding users to navigate application menus. You will provide support by clearly communicating solutions in a user-friendly, professional manner.


What you need to have is:

  • Fluency in Swedish and English, both written and verbal

  • Excellent communication and customer handling skills

  • Work experience in a customer service center is an advantage

  • Solid computer skills (MS Office, use of internet, e-mail and web-based applications)

  • Interest in technology and desire to learn new skills.

  • Be organized, have problem-solving and analytical skills 

  • Team player with a great attitude

  • High school education


What do you get from us?

  • Competitive salary

  • Standard working hours from Monday to Friday

  • Virtual training and Work from Home options

  • A bright, modern and exciting place to work, with excellent staff facilities

  • Medical plan fully covered by the company

  • Transportation allowance and Life insurance

  • Various career development opportunities

  • Annual reward and recognition events

  • Holiday pay

  • Team and events

Who is our client?
With 280,000 colleagues all over the world, our client specializes in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

They are fanatical about their diverse and passionate people all across the world. They embrace all different cultures, individualities, and personalities because they recognize that all differences make us stronger together. Our client is an equal opportunity employer, and they process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

They show colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)


Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. 

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.