Do you want to work in Greece? If you speak Finnish, this could be a great opportunity to join our client as they expand their Finnish-speaking Customer Support team!

Our Client

As a global leader in end-to-end customer experience (CX) products and solutions, our client partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touch points. With their award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, they improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of their people to Create Connection. 

The Role
As a customer service specialist in this project, your daily responsibilities will include:

• Being part of a team specialized in offering support through written and phone communication
• Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
• Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
• Facilitate resolution for consumers issue and log the information into the consumers account.
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of

The Requirements

To succeed in the role, you will need to have:

• C2 Finnish and B2-C1 English
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
• Analytical and problem solving skills with strong attention to detail
• Ability to learn and become proficient with internal programs and new software
• Desire to learn and advance, be a curious investigator and problem solver

The Offer

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages and performance bonus
• Private healthcare medical insurance from hire date
• Unlimited contract
• Continuous learning/development opportunities and competitive career opportunities
• A safe, friendly, creative, innovative and technological organization
• International and multicultural environment (celebrations, wellness program, initiatives to develop your skills and events to increase the team spirit)