Finnish-speaking Client Advisor for a French luxury fashion house in Brussels

Posted 07 July 2022
LocationBruxelles
Discipline BPO
Reference35555
Contact NameTomas Leinonen

Job description

Our world known luxury fashion client in Brussels is seeking new Finnish-speaking Client Advisors to join their team in the fashion industry. As a Client Advisor, the candidate will be responsible for providing exceptional customer service to our clients, while achieving sales targets and driving business growth. The ideal candidate should have a passion for fashion and demonstrates a strong aptitude for sales.

"Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to our store, you will leave feeling enriched!"

Main Responsibilities:

  • Welcome every Client and provide best Client experience
  • Be responsible for answering all incoming contact from client via multiple platforms: phone, email and social media
  • Advise clients across the Brand and all product categories
  • Engage with Clients to develop long-tern relationships, leveraging different clienteling tools, in order to foster Brand loyalty
  • Maximize each sales opportunity while working toward goal set forth by the rand
  • Perform as a team-player, participate in all activities contributing to the overall objectives of the Client Service
  • Learn and master Brand and product knowledge
  • Follow the company’s policies and procedure

Languages:

  • Fluent in Finnish and good command of English (oral and written)

Basic Qualification:

  • Great familiarity with IT tools
  • Strong interpersonal skills

Expected Attitudes and Skills:

  • Curiosity
  • Agility
  • Empathy
  • Commercial Mindset
  • Passion for the Brand
  • Professional Attitude
  • Interpersonal skills
  • Responsibilities and ownership


The employeer offers a dynamic work environment that encourages growth and development. This is an exciting opportunity for someone looking to build a career in the fashion industry with a leading luxury brand.

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