Do you want to build your IT support career in Brno? We are looking for a Finnish and Estonian-speaking IT User Support Specialist to join an international team in the Czech Republic.

Join a dynamic service desk environment where you will provide first-line IT support, resolve technical issues, and deliver excellent customer service to end users. Benefit from a hybrid work model, comprehensive training, and a relocation package to help you settle into your new role.

About the company

Our client is a global leader in digital services and consulting, supporting organizations in more than 50 countries with their digital transformation. With decades of industry experience, they combine AI-powered solutions, innovation, and continuous learning to help businesses improve performance and adapt to changing technologies.

What will you do?

• Act as the first point of contact for IT incidents and service requests
• Receive, log, and manage support tickets via phone and email
• Provide first-line remote support for end-user devices, networks, applications, and peripherals
• Prioritize incidents and requests based on business impact and urgency
• Take ownership of user issues and provide timely updates throughout the resolution process
• Deliver excellent customer service while following IT service management principles
• Create and maintain support documentation and knowledge base articles

Candidate profile

• Fluent in Finnish(C1+), Estonian(B2+), and English, both written and spoken
• Excellent communication and active listening skills
• Ability to work independently and take ownership of tasks
• Previous IT support experience is an advantage, particularly with password resets, software installation, and user management
• Basic understanding of computers, networks, software, mobile devices, and cloud technologies
• Strong sense of responsibility and critical thinking skills

Employer offers

• Hybrid work model
• Long-term and stable employment
• Performance bonus
• Additional compensation for night shifts and Czech public holidays
• Meal allowance
• Multisport card
• Benefit card
• Comprehensive onboarding and continuous training opportunities
• 25 days of paid annual leave
• Modern office in central Brno with game room, silent zone, and kitchen facilities
• Expat Assistance Services
• Relocation package
• Regular team-building activities

About Brno

Brno is the second-largest city in the Czech Republic, offering a vibrant international community, affordable living, excellent public transport, and a lively cultural scene. Known for its universities, cafés, and historic architecture, Brno combines the advantages of a modern city with a relaxed lifestyle.

Nordic Jobs Worldwide

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